At VALTHRONEXIS, we strive to ensure that our customers are fully satisfied with their purchases. If you are not completely content with your purchase, we're here to help.
Products must be returned within 30 days of the purchase date. To be eligible for a return, items must be in their original condition, unused, and with all original packaging intact. VALTHRONEXIS reserves the right to refuse returns that do not meet these criteria.
To initiate a return, please contact our customer service team at [email protected]. Include your order number and the reason for the return. Once your request is approved, you will receive instructions on how to proceed.
Upon receipt of the returned item, we will inspect it and notify you of the status of your refund. If approved, a refund will be initiated to your original method of payment. Please allow 7-10 business days for the refund to be processed.
Return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable. If an item is defective or incorrect, VALTHRONEXIS will cover the cost of return shipping.
We offer exchanges for items that are defective or damaged. If you need to exchange your purchase, please contact us within 30 days of the purchase date.
For any questions regarding our returns policy, please reach out to us at [email protected] or call us at +1-555-123-4567.